Customer Service May Rule, but Rules in Customer Service Don’t
Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a...
4 Ideas to Keep Your Customers Faithful
By Simon Verzijl “Beyond the buzzword, what does ‘customer-centric’ mean for your organization?” – Simon Verzijl, group president for...
Why Businesses Should Go Beyond 'Customer Service'
You can find just about anything on Wikipedia these days. Its more than 4.5 million articles include bios on every World Cup soccer...
