Don't Mistake a Frequent Customer With a Loyal Customer
I have just two kinds of friends. The first, I refer to them as my “common denominators”. For example, we would spend time together...
5 Basic Questions About Employee Turnover
Industry and employment news is filled with stories of employees moving on to greener pastures now that the job market has opened up a...
50 questions angel investors will ask entrepreneurs
Entrepreneurs need to be prepared when pitching their startup companies to angel investors by anticipating the questions they will...
How to Leverage Online Customer Feedback
Customer feedback—good or bad—is inevitable, especially with review sites such as Yelp, Google and Facebook becoming ever more popular...
Five principles to achieve excellence in customer experience
In the adage that it is around 6-7 times more expensive to acquire a new customer than it is to lose an existing one, it’s vital that...
5 Ways to Get More Hours in the Day
There’s one commodity that always seems to be in short supply, with no way to get more of it. I’m talking about time. I don’t think I’ve...
Why should you care about employee communication design?
Why should you care about employee communication design? “HR managers do need to communicate—on target—to make changes work. If you know...
8 Small Changes to Your Habits That Will Instantly Enhance Productivity
When we fail to resist behaviors, they become habits. Habits can be good or bad, chronic or temporary. In many cases, they are the cause...
3 Things You Should Know About Your Competitors
Can you imagine living in a non-competitive environment? Just think about how this would affect the way you run your company. You would...
How to hang on to your talent
Ask the tough question and push for an honest answer. Why? Was it the team? Have they been mismanaged? Were they disillusioned with their...
